Frequently asked questions

First release $865 AUD, inc GST
Available up until 31 March, 2025

From 1st April, 2025
Tickets are $965 AUD, inc GST

Your ticket includes: 

• Access to two days of keynotes and breakout sessions
• Entry to the Leading Ladies & Best Interest Mates events on 5 August (limited spots available)
• Entry to the Loan Market & Partner International Awards (4 August)
• Entry to the Closing Party (5 August)
• Access to Kiwi Knight (Open to New Zealand based delegates)

Please note, accommodation or flights are not included with your ticket and you will need to organise these separately.

Yes. 

Additional tickets are available to purchase for both the International Awards and the Closing Party.

• The International Awards ticket is $285 AUD per person. 
• The Closing Party ticket is $235 AUD per person.

Prices are inclusive of GST.

You can purchase these during registration.

If you’ve already purchased your ticket and would like to purchase additional tickets, you can click here.

Yes.

When you book for 3 or more people in the one booking, you’ll receive the following discounts: 

• 3+ receives 10% off tickets
• 5+ receives 15% off tickets
• 8+ receives  20% off tickets
• 16+ receives 30% off tickets

Please be advised that the group discount will be applied and processed after the event. 

For Australian based brokers this will be included in your August 2025 monthly systems fees invoice. 

For non Australian based brokers you will be refunded in September 2025 (exact date to be confirmed). We will be requesting your account information closer to the event. 

The discount will be calculated based on the actual number of attendees from your team.

Payment is required to finalise your registration. 

You will be asked at the end of the registration to elect your preferred payment method. There are two payment methods available: 

1. Credit card (most credit card types are accepted including Mastercard, Visa, American Express, Google Pay and Apple Pay. There will be a surcharge applied in addition to your registration)
2. Payment instalments via direct debit on your monthly system fees (only available to Australian based brokers and to qualify for this payment method, you must have sufficient funds to cover each monthly payment) 

If you select this as your payment option, please keep in mind the earlier you register results in the cost of your ticket being split out over more months. 

When you register by the end of March, you'll be able to spread out your payments through up to 4 debit debits via your monthly system fees (eg. you'll be invoiced for your instalment in March, April, May and June).

The cut off date for registrations will be the 21st of each month. 

• If you register and purchase your tickets prior to the 21st, your first payment instalment will be included in the monthly system fees invoice of the same month. 
• If you register and purchase your tickets after the 21st, your first payment instalment will roll into the next monthly systems fees invoice. 
• If you register on 15th of March (or by 21st of March), then the total cost of the ticket will be split into 4 payments which will be included in the March, April, May and June invoices.
• If you register on the 25th of March, then the total cost of the ticket will be split into 3 payments which will be included in the April, May and June invoices.

You will receive an email confirming the details of your payment instalments. The direct debit will occur on the invoice due date and you will receive an email with the invoice attached 1 week prior to your account being debited.  

All payment instalments are required to be registered by the 21st of June as the tickets are required to be paid for prior to the conference. This means the last month to pay via payment instalments via monthly systems fees invoice will be in June 2025.

Payment instalments via monthly system fees invoices are only eligible for conference tickets, not accommodation and flights - which must be booked directly with suppliers.

FY25 Elite, Platinum Elite or Chairman's Club achievers will be entitled to 1 free conference ticket as part of your R&R offering. 

To secure your seat at the conference, you will need to purchase your ticket upfront and reimbursements will be processed after the event. 

For Australian based brokers, this will be included in the August 2025 monthly system fees invoice (to be received in September 2025).

For our NZ-based advisers, you will be refunded in September 2025, based on the previously awarded status prior to 31 March.

Should your circumstances change and you are unable to attend an Event, you must contact the Loan Market Events Team prior to the commencement of the event to arrange a refund for your registration. 

A cancellation fee of $50 AUD per ticket will apply to cover administration costs incurred in relation to your registration. 

Should you cancel less than 20 business days prior to the commencement of the Event, any refund will be at LMG's discretion.

In the case of cancellation, it is the Attendee’s responsibility to cancel any bookings made by them associated with the Event such as flights and accommodation. Cancellation of flights and accommodation bookings will be subject to the cancellation policy of the relevant supplier.

Please be advised that the refund will be processed after the event.

For Australian based brokers, this will be included in the August 2025 monthly system fees invoice (to be received in September 2025).

For non-Australian based brokers, you will be refunded in September 2025 (exact date to be confirmed). We will be requesting your account information closer to the event.

Accommodation at the Novotel is available exclusively for Loan Market delegates using this link. 

Please note, there is a 3 night minimum (checking in on Sunday, 3 August and checking out Wednesday, 6 August).

There are limited rooms available so get in early to avoid disappointment.

Yes! We have special rates at a number of nearby hotels:

• The Sebel Twin Waters 
• Sand Dunes Resort 
• San Marino by the Sea

Please visit the Accommodation page where you can book directly with a hotel via links provided. 

Please note that there is limited availability so be sure to book as soon as you can. In most cases breakfast is additional.

No. Flights are not included with your conference ticket and you will need to make your own way to the Novotel Sunshine Coast Resort at your own expense so please book the flights that suit you.

Here are some times to keep in mind when booking your flights: 

• For New Zealand based brokers and advisors, there is an optional welcome event, Kiwi Night at 6:00 pm on Sunday, 3 August.
• A separate Top Performers function will be held at 1:00 pm on Sunday, 3 August. Invitations will be sent in July 2025.
• A reminder that the conference starts at 10:30 am on Monday, 4 August, with registration opening from 9:00 am.
• The conference will then conclude with the Closing Party on Tuesday, 5 August. 
• We suggest booking your return flight for anytime on Wednesday, 6 August.

We’ll be arranging transfers to the Novotel from some of the hotels located in Marcoola. A more detailed schedule will be published in the conference app. 

Currently the following hotels will have transfers:

• Sand Dunes Resort 
• San Marino by the Sea

Please notify us of your dietary requirements during your registration. 

This enables us plenty of time to cater for your needs. 

Guests with food allergies are required to identify themselves to the event floor supervisor upon arrival at the event.

We are committed to protecting the privacy of all personal data you provide us for this event registration. 

By registering, you agree to your contact details being shared with our event sponsors and partners. 

Please refer to the LMG Privacy Policy for further details on how we use your information.

You can view our terms and conditions for more information.

You can view the event code of conduct for more information.